Privacy Policy

LSOE Learning is an online CPD e-learning platform based in the United Kingdom. We provide accredited online courses, certificates of completion, and professional development resources. In this Privacy Policy, “we”, “us” and “our” refer to LSOE Learning.

For any privacy-related queries, please contact us at support@lsoelearning.com.

We collect personal data in the following ways:

• Account registration: When you create an account we collect your name, email address, and password.
• Course enrolment and payments: When you purchase a course, payment is processed securely by Stripe. We do not store full card details on our servers. We retain a record of your order, amount paid, and enrolment status.
• Course progress: We record which lessons you have completed, your quiz and assessment results, and your overall course progress percentage.
• Communications: If you contact us by email or through our contact form, we retain a record of your correspondence.
• Technical data: We may collect standard log data, including your IP address, browser type, and pages visited, for security and performance monitoring purposes.
• Cookies: We use cookies and similar tracking technologies as described in Section 4 below.

We use your personal data to:

• Create and manage your student account.
• Process course enrolments and payments.
• Provide access to purchased course content and track your learning progress.
• Issue certificates of completion and maintain a verifiable record.
• Send transactional emails, such as purchase receipts, password reset requests, and course completion notifications.
• Respond to your enquiries and provide customer support.
• Improve the platform, diagnose technical issues, and ensure security.
• Comply with our legal obligations.

We do not sell your personal data to third parties. We do not use your data for unsolicited direct marketing without your explicit consent.

LSOE Learning uses cookies to enable core platform functionality. Cookies we use include:

• Authentication cookies: Required to keep you logged in securely during your session. These are set using Laravel Sanctum.
• CSRF protection cookies: Used to prevent cross-site request forgery attacks.
• Analytics cookies: We may use anonymised analytics (such as page views and session duration) to improve the platform. No personally identifiable data is shared with analytics providers.

You can control cookies through your browser settings. Disabling authentication cookies may prevent you from logging in or accessing course content.

Course payments are processed by Stripe, a PCI-DSS compliant payment provider. When you make a payment, your card details are handled directly by Stripe and are not stored on our servers. We retain a record of your order number, payment status, and the amount paid for account and support purposes.

For questions about a specific payment, please contact us with your order reference.

When you enrol in a course, we store a record of your enrolment, your lesson completion status, quiz results, and any certificates issued to you. Certificate records are retained to allow verification of your achievement and to support your professional development records.

We retain your personal data for as long as your account is active or as required to provide our services. If you close your account, we will retain certain records (such as purchase history and certificates) for a reasonable period to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Request deletion of your personal data, subject to our legal obligations.
• Restrict or object to certain types of processing.
• Portability: receive your personal data in a structured, machine-readable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at support@lsoelearning.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by displaying a prominent notice on the platform. The date at the top of this page shows when this policy was last updated.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at support@lsoelearning.com, or use the contact form.